Refund And Returns Policy

Last updated: July 23, 2026

1. Digital Product — No Physical Returns

All products are digital services (platform engagements, API access and software subscriptions). Nothing is shipped physically, so there are no goods to return. 'Returns' means cancellation and refund of engagement fees as described below.

2. Paid Pilot Engagements

The 90-day Paid Pilot is a fixed-scope engagement. Per your order confirmation, the pilot fee is credited in full toward the first year of an Enterprise contract signed within 12 months of pilot completion. If you cancel a confirmed pilot before implementation begins, setup work already performed is refunded on a pro-rata basis.

3. Enterprise Contracts

Enterprise contracts are billed annually. Renewal and early-termination terms follow the signed order confirmation and master service agreement. Multi-year and custom-volume commitments may have separate terms, which prevail over this policy where stated.

4. Non-Refundable Items

• Conversations consumed beyond allocated volume, billed at $0.01 per conversation.
• Implementation and integration fees for work already delivered (typically $5,000–$25,000 by complexity).
• Custom Model Fine-Tune fees once the fine-tuned model has been delivered.

5. How to Request a Refund

Email [email protected] or call +1 (505) 638-7136 with your order ID. Approved refunds are processed to the original payment method within 5–10 business days.